RETURN AND REFUND POLICY

Returns, Exchanges & Refunds

At Drapes of Tulsi, every saree is carefully inspected, packed, and dispatched with great attention to detail.

Due to the delicate nature of chiffon and the limited-production nature of our collections, we do not offer returns or exchanges once an order has been delivered.

We encourage customers to review product descriptions, images, and details carefully before placing an order. Should you require additional photographs, videos, or assistance before making a purchase, we will be happy to help.

Damaged, Defective or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at drapesoftulsi@gmail.com.

To help us assess the issue, customers must provide:

  • An uninterrupted unboxing video recorded from the moment the sealed package is opened

  • Clear photographs showing the reported issue

  • Order details and proof of purchase

Claims submitted without an unboxing video may not be eligible for review.

Upon verification, Drapes of Tulsi may, at its sole discretion:

  • Arrange a replacement, subject to availability

  • Offer store credit

  • Issue a refund

Conditions for Review

To qualify for review, the product must:

  • Be unused and unworn

  • Be unwashed and unaltered

  • Have all original tags attached

  • Be accompanied by its original packaging

Products showing signs of wear, use, staining, perfume, alterations, damage after delivery, or improper handling will not be eligible for replacement, store credit, or refund.

Refund Processing

If a refund is approved, it will be processed to the original payment method within 7–15 business days of approval. Processing timelines may vary depending on your bank or payment provider.

Important Purchase Information

Each Drapes of Tulsi saree is part of a limited-production collection and crafted in delicate chiffon that requires careful handling.

As such, we do not offer returns or exchanges for reasons including, but not limited to:

  • Change of mind

  • Personal preference

  • Colour expectations

  • Styling preferences

  • Occasion changes

  • Delayed usage after delivery

  • Any other subjective considerations

By placing an order with Drapes of Tulsi, you acknowledge and agree to these terms.

For any questions regarding your order, please contact us at drapesoftulsi@gmail.com.
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FOR THE WOMEN WHO HAS ALWAYS KNOWN

Drapes of Tulsi was created for women who do not seek to stand apart, because they have never needed to. They carry the quiet certainty once known in royal India, where grace was never announced, only understood. Unhurried. Unshakeable. Entirely their own. Our sarees are not meant to transform you. It is meant to meet you where you already are. It moves with you, weightless and fluid, certain of its place. Nothing added for effect. Nothing that asks for attention. Only a refinement of what already exists. Because true presence is never performed. It is simply lived.